Frequently Asked Questions
Everything you need to know about the world's finest high-resolution headphones.
What makes ABYSS headphones different from other brands?
ABYSS headphones utilize proprietary thin-film planar magnetic transducers and high-quality materials like aircraft-grade aluminum to provide a level of resolution and musicality that mimics a live performance.
Do you ship internationally?
Yes, we ship our products worldwide via secure, insured couriers. Please note that international customers are responsible for any applicable import duties and taxes in their respective countries.
What kind of amplifier do I need to drive ABYSS headphones?
Most of our models, particularly the AB-1266, require a high-quality, high-power headphone amplifier to reach their full potential. We recommend checking the specific power requirements listed on each product page.
What is your return policy?
We offer a 14-day return window for items in original, like-new condition. A restocking fee may apply, and shipping costs are non-refundable. Please contact our support team to initiate a return authorization.
Do ABYSS headphones come with a warranty?
Yes, all new ABYSS headphones include a 2-year limited warranty against manufacturing defects. You can extend this to 3 years by registering your product on our website within 30 days of purchase.
Can I upgrade my older ABYSS models?
We often offer upgrade paths for existing owners when new driver technologies or ear pad designs are released. Check our 'Upgrades' section or contact us with your serial number for details.